Our Delivery Policy

UK Delivery Options

• Free UK delivery – Not including Scotland, a minimum order value of £60 ex VAT.
• Standard UK delivery – Not including Scotland orders below £60 ex VAT = £6.65 ex VAT.

Additional Delivery Charges

Deliveries to Scotland, the Scottish Highlands, and all areas outside our territory, including the Channel Islands, Northern Ireland, the Isle of Man, and the Isle of Wight, are subject to an additional carriage charge.

If you need clarification on additional carriage charges, please call our support team on 01256 769990 for advice. 

Delivery dates stated by Ascot Wholesale Ltd to the customer are estimates given in good faith, but under no circumstances whatsoever shall Ascot Wholesale Ltd be liable to the customer or any third party for any delay in delivery howsoever caused or any losses, damages, costs, and expenses resulting from or in connection with. 

Ground-floor Deliveries

We will deliver to the building’s ground-floor entrance. Delivery does not include negotiating lifts, stairs, or any obstruction.

Deliveries taken indoors are at the discretion of the courier or delivery driver.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises.

We cannot accept responsibility for access issues at the delivery address.

Any carriage charges caused by an aborted delivery are the customer’s responsibility. 

Delivery does not include unpacking, positioning, or assembling items.

Please note that we allow a maximum of 24 hours to report any damaged items after delivery in the unlikely event that goods arrive damaged.

We will not accept any claims made after the 24-hour timeframe. 

Please feel free to contact us if you have any queries regarding delivery.