Warranty Information

If you’ve encountered a faulty appliance from Ascot Wholesale, we’ve made the warranty process as simple as possible.

Just click the link below to download the Warranty Service form. 

Please complete the form, sign it, and return it via email to warranty@ascotwholesale.co.uk, fax it to 01256 769996, or post it to our office address.

Our knowledgeable and experienced team is here to help with any questions or queries.  

Please do not hesitate to contact our main office number, 01256 769990, and we’ll guide you through the process. We’ll acknowledge receipt and start working on a resolution for you immediately. 

The warranty offered on all our products is the manufacturer’s warranty and may vary from item to item. Some have 1, 2, 3, and up to 5 years of parts and labour warranty; others are just parts-only warranties. The warranty outline will be on the product page details on the website. 

Warranty repairs for large items typically take place at your premises. For some smaller items, the manufacturer may offer a back-to-base warranty, which means you would have to return the goods to them to establish the fault.  

At Ascot Wholesale, we take our commitment to customer satisfaction seriously. We’ll acknowledge receipt of your warranty form and inform you of the progress made by the relevant manufacturer.  

Rest assured that we are committed to resolving the problem quickly and efficiently. 

Warranty terms and conditions apply to mechanical breakdowns only. Door seals, glass, cosmetic trims, lights, bulbs, etc., and all consumable items are exempt.  

The warranty does not cover installation, commissioning, or adjustments. All equipment must be installed and commissioned by a qualified engineer (if applicable) and follow all local bylaws. 

When extended parts and labour warranties are available, you must maintain and service the equipment according to the manufacturer’s instructions.  

Failure to do so will render the warranty void. The warranty only applies to the original purchaser/user to whom it was delivered and is not transferable. 

Our warranty will also be null and void if: 

• An unqualified or unauthorised person undertakes service work. 

• Our authorised service representatives denied the right to inspect equipment. 

• Equipment not paid for within the terms and conditions of supply.